Contact us



1.1 By browsing the Website, or placing an Order, you unconditionally and irrevocably agree to these Terms and Conditions as set out below.

1.2 These Terms and Conditions apply to you, the Website user and your usage of the Eagle Research Labs (ERL) Website and associated social media platform, software, networks and processes, including the purchase of goods or services through the Website.


Agreement means the terms and conditions contained in this document, including any relevant terms of any order placed by you the User through the Website (if applicable).

Customer means the person named on an ERL invoice or sales document. Delivery Cost means the relevant costs associated with the delivery of an ERL Product as specified in an Order.

Goods means the Products listed in an Order.

Intellectual Property includes any and all intellectual and industrial property rights throughout the world, whether subsisting now or in the future, including rights of any kind in:

(a) inventions, discoveries and novel designs, whether or not registered or registrable as patents, innovation patents or designs, including developments or improvements of equipment, technology, processes, methods or techniques;

(b) literary works, dramatic works, musical works, artistic works, cinematograph films, television broadcasts, sound broadcasts, published editions of works and any other subject matter in which copyright (including future copyright and rights in the nature of or analogous to copyright) may, or may upon creation of the subject matter, subsist anywhere in the world;

(c) registered and unregistered trade marks and service marks, including goodwill in the business concerned in the relevant goods and/or services;

(d) trade, business or company names; and

(e) internet domain names, whether created or in existence before or after the Execution Date and includes any thing, whether tangible or intangible, which incorporates, embodies or is based on any of the things referred to in clauses (a) to (f) inclusive of this definition. Eagle Research Labs means Eagle Research Labs Pty Ltd, a proprietary limited corporation registered in New South Wales. means the business operated by Eagle Research Labs Pty Ltd (ABN 92 635 439 584).

Material means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or in use with the Website.

Pre-sale means Products that are sold in anticipation of being in stock on or near to the dispatch date stated in the Product listing on the Website. Any other items ordered with a Pre-sale product will be shipped when all products are available.

Products means any items listed on the Website (for sale or otherwise), including extended warranties. Website means the internet site located at the URL and operated by Eagle Research Labs.


(a) headings are for convenience only and do not affect interpretation;

(b) and unless the context indicates a contrary intention:

(c) person includes an individual, the estate of an individual, a corporation, a government authority, an association or a joint venture (whether incorporated or unincorporated), a partnership and a trust;

(d) a reference to a person includes that person’s executors, administrators, successors, and permitted assigns, including persons taking by way of novation;

(e) a reference to a document (including this Agreement) is to that document as varied, novated, ratified or replaced from time to time;

(f) a reference to $ is to the lawful currency of Australia;

(g) a reference to a statute includes its delegated legislation and a reference to a Statute or delegated legislation or a provision of either includes consolidations, amendments, re-enactments and replacements;

(h) a word importing the singular includes the plural (and vice versa), and a word indicating a gender includes every other gender;

(i) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(j) where the day on or by which any sum is payable or any act, matter or thing is to be done is a day other than a Business Day, that sum must be paid and that act, matter or thing must be done on the immediately succeeding Business Day; and

(k) includes in any form is not a word of limitation.

4. Site Use

4.1 The Website may contain links to other web sites. Such links are provided for convenience only and may not remain current or be maintained. ERL is not responsible for the content or privacy practices associated with linked web sites.

4.2 You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to you.

4.3 You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. ERL takes no responsibility for any such damage which may arise in connection with your use of the Website.


5.1 All prices quoted on the Website are in Australian dollars unless otherwise specified.

5.2 All prices displayed on the Website are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed Orders.

5.3 You agree to pay any additional duties and taxes that your country or state may wish to impose on your order based on the imputed or actual value of the Goods.

You understand and acknowledge that these relevant duties and taxes may not be disclosed on the Order confirmation and are charges imposed by the relevant customs or quarantine government department of your country and not ERL.

5.4 You agree to pay any relevant delivery charges as they are calculated and listed in the Order confirmation at the time of purchase.


6.1 The size of each Product specified on the Website is an approximate representation of the actual size and dimensions of the relevant Product. Sizing variations may exist within flavour variations of a Product.

6.2 The label and appearance of the container of each Product as depicted on the Website may vary from the actual label and appearance.

6.3 The colour and flavour of each Product may slightly vary from batch to batch based on any inconsistencies that may exist within the raw ingredients used for manufacture of the relevant Product. ERL has implemented many quality assurance and compliance procedures to ensure that all raw materials used in the manufacture of the Products meet the minimum raw material specification requirements imposed by ERL.

6.4 To the extent permitted by law, ERL has no liability and responsibility in respect of any allergic sensitivities or reactions, or misuse that you may have as a result of consuming a Product.

It is your responsibility to check the ingredients, nutritional information and instruction of use of the Product and determine whether you may have any allergic sensitivity to anything contained in that Product. If you are allergic to an ingredient contained in the Product and you consume the Product, you do so at your own risk.


7.1 You may place an Order by following the instructions on the Website. Your Order will be submitted by completing payment details and clicking the ‘confirm’ button.

7.2 Orders will be deemed to have been received by ERL at the time ERL sends an Order confirmation to your nominated e-mail address.

7.3 ERL will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.

7.4 Each Order (once confirmed) represents a separate agreement between ERL and you.

7.5 ERL reserves the right to not accept or to cancel Orders that request commercial quantities of Goods.

7.6 ERL, at its sole discretion, may cancel your Order at any time prior to dispatch of the Goods, including Products that are sold on Pre-sale.

7.7 In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full as soon as is reasonably practicable. You will be provided with e-mail acknowledgement of the cancellation and refund.

7.8 ERL accepts no responsibility for Orders that are declined or not accepted due to disruptions with internet connections.


8.1 You may provide your nominated credit card during the purchase process described on the Website.
8.2 Payment on the AUS Website may be made via PayPal, Afterpay or a valid Credit Card.
8.3 Payment for Orders will be processed immediately upon confirmation of your Order.
8.4 If your nominated payment method triggers ERL internal suspicious transaction protocols, ERL may contact you to confirm additional details, or rescind the transaction.


9.1 ERL will use its reasonable endeavors to ensure that all Goods are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors beyond the control of ERL may result in delays. ERL is not liable for any loss or damage, whether direct, indirect or consequential, suffered by anyone as a result of any such delays.

9.2 The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by ERL and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than 1 week, customers will be notified by e-mail at the e-mail address nominated in their Order.

9.3 You agree the Goods will deem to be delivered based on the shipping confirmation evidence determined from the tracking details provided by the relevant shipping company.

9.4 When ordering Goods from ERL to be delivered to addresses outside Australia and its territories, shipments will be made to you only after you explicitly agree to become Importer of Record (“IOR”) and as such customs clearance shall be made in your name and on your behalf.

As IOR, you agree to be ultimately responsible for importing the products ordered by you into the destination country and are solely responsible for the payment of duties, and taxes either at the time of sale if prepayment is required by ERL or at the time of importation if prepayment is not required.

9.5 You hereby give a proxy or power of attorney (“POA”) to the shipping provider designated by ERL for the customs clearance of products ordered by you. This POA authorizes ERL designated shipping provider’s assigned customs broker to act on your behalf.

ERL designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by ERL designated shipping provider on your behalf.

You hereby acknowledge to have understood the concept of IOR or the need of the POA and further state that the terms of the POA or terms of the purchase from ERL and transportation conditions from ERL designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further agreed to them.


10.1 ERL will replace damaged, faulty or incorrect Products in accordance with these Terms and Conditions.

10.2 Where a Product is found to be damaged upon delivery or if a Product has been delivered that is different to the Product listed in the Order (Incorrect Product), and the customer notifies ERL within the first 7 days after delivery, then ERL will:

(a) replace the damaged or Incorrect Product with a new replacement; or

(b) if ERL is unable to provide a new replacement Product, ERL will refund the customer the purchase price. For the avoidance of doubt, the 7 Day period will commence on the date that the customer receives their Product.

Where there is no proof of delivery, this date will be assumed to be 3 business from the date of dispatch of the Product. Where Goods are already damaged on delivery, EHPlabs requires photographic evidence before authorizing the return of the Goods.

10.3 ERL reserves sole discretion to determine whether the Goods are faulty or damaged in accordance with this Clause 10.

10.4 ERL may seek reimbursement of any costs incurred by it when the Product is found to not be damaged, faulty or incorrect.


11.1 ERL will only accept the return of Products that have been supplied incorrectly by ERL or which are deemed to be faulty.

11.2 The customer must comply with directions from ERL staff to facilitate a return.

11.3 Returned Products must be returned in their original undamaged packaging and must be in a re-saleable condition.

11.4 It is the customer’s responsibility to ensure that returned items are returned safely. ERL takes no responsibility for items lost in transit.

11.5 You acknowledge and agree that EHPlabs will not accept a return and will not refund your Order based on a change of mind.


12.1 All Intellectual Property in any Material on the Website is the property of ERL.

12.2 Unless expressly authorized under these Terms and Conditions or otherwise, you may not reproduce adapt, modify, display, perform or distribute any Material or any part of any Material.

12.3 Nothing contained in this Website is to be interpreted as a recommendation to use any information on this Website in a manner which infringes the Intellectual Property rights of any person, company or entity. We make no representations or warranties that your use of the information on this Website will not infringe such Intellectual Property rights.


13.1 This Website may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained.

We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own inquiries as to the privacy policies of these third parties.

We are not responsible for information on, or the privacy practices of, such websites. We do not permit any linkages to this website without written permission.

14. Disclaimer

14.1 We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this Website or to its availability, functionality or performance, except as otherwise provided under this Agreement or any applicable law.

14.2 We do not, nor do our officers, employees, agents and other representatives accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of this Website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this Website.

To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this Website or the information that it contains.

14.3 The use of the information on this Website is at your own risk. To the extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email.

This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.

14.4 You agree to indemnify us, our officers, employees, shareholders, agents and other persons involved in the creation of this Website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this Website, any information that you provide to us via this Website or any damage that you may cause to this Website.

This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the anti-trust legislation.


15.1 Given the nature of the internet, we cannot guarantee that this Website is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this Website will be uninterrupted, error free or that any defects will be corrected.

15.2 You assume the risk of any damage to your property as a result of using this Website, and to the maximum extent permitted by law; we disclaim all liability for any errors, omissions and faults.

15.3 You must take your own precautions to ensure that the process which you use for accessing this Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

For the avoidance of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any linked website.


16.1 Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this Website at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security.


17.1 We may use cookies to gather data in relation to this Website and you consent to us doing so (although you may be able to disable cookies on your web browser).


18.1 ERL reserves the right to make changes to these Terms and Conditions without notice.

18.2 Any provision of these Terms and Conditions which is void or unenforceable may be severed without affecting the enforceability of other provisions.

18.3 A failure or delay by ERL to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by ERL does not preclude its future ability to exercise that or any other power or right.

18.4 To the extent permitted by law, in relation to its subject matter, these Terms and Conditions:

(a) embody the entire understanding between you and ERL, and constitutes the entire terms agreed between you and ERL; and

(b) supersede any prior written or other agreement between you and ERL (if any).


ERL’s privacy and security measures are designed with deep bunker security in mind, so any personal information that you provide is used for the purpose of receiving ERL communications, purchasing ERL product, market research and personalizing and enhancing your web experience with ERL, and for no other purpose. ERL’s specific privacy policies are outlined below.


There are many ways that ERL obtains information from you: via signup on ERL’s website; from an online or telephone purchase; from navigational information about where visitors go on our website; when you enter a ERL sweepstakes/giveaway; upon contacting customer service to request ERL communications; or upon signing up at an event.


In order to provide users with the most efficient and enhanced service and to better understand your preferences, we may request any of the following information from you: name, address, telephone number, email address, gender, year of birth, type of exercise regime, fitness goals, shopping preference, product interest. Of course we will need your credit card information for any online purchases, however this is processed by our third party payment gateway provider.


All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

  • to administer a contest, promotion, survey, market research, focus group or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest);
  • to send you information/materials via e-mail, sms or mail about products, offers and news that may interest you. This information may relate to products, offers and news of ERL. We only send you this if you have opted-in to receive ERL email or sms messages; and
  • to analyze visits to the website and learn about the interests of our visitors in aggregate and also on personal level to better understand your interest and need, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.

The information obtained from registration online is utilized to improve your web experience with ERL by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional e-mails, which provide you with the latest information regarding ERL and its products.

The information we ask for when you order online is your name, address, phone number, credit card number and email address, and is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order, opt to allow ERL to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.

The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering the most desired features and services. Additional non-personally identifiable information (for example, browser version, IP address) may be collected which will provide information regarding the general use of our website.

ERL will never sell any information about you to anyone. “Cookies” are used by ERL only to allow you to use ERL’s web site in the most efficient manner.


A cookie is a small removable data file that is stored by our web browser on our computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience. For example, we use cookies to:

  • remember the items in your shopping cart;
  • recognize you when you return to our website; and
  • analyze visitor behaviour.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings.

We also work with other companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website and your interaction with our communications, including advertising.


ERL will only send emails or SMS to you if you ask for them and you can easily unsubscribe at any time you want. ERL has a company policy not to flood people with email correspondence, but simply gives you periodic information so you can stay up to date on what ERL is offering. ERL also uses your email address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make online. All emails or SMS you receive will provide you with information as to how to get off the email or SMS mailing list if you so desire.


Our website’s bunker security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.


You may request to stop receiving communications from EHPlabs at any time. You can choose to cancel emails by clicking the “Unsubscribe” link that is provided at the bottom of all email correspondence or by replying ‘Opt out Stop’ via SMS.

Contact Details

If you have any further questions about the privacy and security of your information or anything in this privacy policy, please contact us.


Eagle Research Labs Pty Ltd,
45-51 Huntley Street
2015 Alexandria, New South Wales

Newsletters and Email Promotions

We use email to communicate news and special promotions to our members. If you’d rather not receive these messages, you can click the unsubscribe link on the email and you will be unsubscribed from the mail list immediately and without cost.